FAQ'S
Got questions? We have answers for you.
What are your cake flavors?
I offer a range of flavors including classic vanilla, rich chocolate and funfetti. Check out my full menu under the flavors tab on the home page.
How do I place an order?
You can easily place an order through my online form, email, or give me a call. I recommend ordering well in advance to ensure I can accommodate your request.
What sizes do you offer?
I provide various sizes to fit your needs – from small 6-inch cakes for intimate gatherings to larger tiered cakes for celebrations. Contact us for specific size options!
Do you offer delivery?
Yes, I do offer delivery in select areas and subject to availability. Delivery fee depends on location. Please check with me for further details.
Can I customize my order?
Absolutely! I love to create custom designs to match your event theme. Just let us know your ideas and I’ll work with you to bring them to life.
What payment methods do you accept?
I accept cash, debit/credit (including Discover and AmEx), Venmo, CashApp, and PayPal.
Do you accommodate allergies?
Yes. While I follow strict protocols to keep orders separate and safe, my equipment processes wheat, nuts, eggs and dairy. I am not a certified allergen-free bakery.
What are your store hours?
Tuesday thru Friday 10a-4p, Saturdays by appointment only, closed Sundays and Mondays.
Where are you located?
You can find me at 304 E Wapato Ave in Chelan WA. GPS brings you to The Chelan Chateau, a white house with black trim. I’m the converted garage at the back of that property, around the corner and down the sidewalk about a half a block. My bright pink door is on Sanders St across from the fire station.
Do you provide event catering?
Yes, I offer catering for events. Whether it’s a wedding, birthday, or corporate gathering, I can provide beautifully crafted desserts for your guests.
Can I visit your bakery?
I am a custom order boutique, meaning I don’t carry daily walk-in inventory. Everything I bake is made specifically for you! Feel free to stop by to place an order, pick up a quote, or chat about your next celebration. I’d be happy to see you!
Do you have a contract for weddings or large events?
To give you peace of mind, I use a formal contract for all weddings and large events. I find this is the best way to protect your investment. It clearly outlines the specific details of your day, defines the payment timeline and ensures we are both on the same page. Think of it as our ‘road map’ to a perfect event.
What is your process for weddings and large events?
Booking and Payment process: To ensure a seamless experience for your wedding or large event, I use a clear, three-step booking process.
Step 1: Save the Date (most important)
A $50 (non-refundable, non-transferable) Hold the Day deposit officially secures your spot on my calendar. This amount is fully credited towards your total balance.
Step 2: Consultation and Contract
Once we finalize the vision (usually during our consultation), you’ll sign a formal contract. This document protects both parties by detailing the scope of work, specific terms, and expectations. At this time, a 50% payment is due.
Step 3: Final Countdown
The remaining balance is due 2 weeks before the event. Flexibility for Changes I know plans can evolve. Any adjustments or additions made during the planning process will be reflected in your final payment, ensuring everything is accurate and up-to-date before the big day.
What are the terms on your contract?
Please click on the following link to view and download a copy of my Contract Terms. (Contract Terms)
Have more questions?
Your questions are welcome! I’ve gathered answers to common inquiries about our cakes, cupcakes, and services. Whether it’s about flavors, ordering, or delivery, you’ll find helpful insights here. If your question isn’t answered, feel free to reach out directly!